Web Booking Engine -
sophisticated web enabled
booking engine to provide complete trip quoting for your customers.
Interface allows customers to view aircraft, create trip itineraries,
view quotes and submit their trip requests directly to you. The
aircraft that are quoted and displayed can either be your own fleet, or
a combination of yours and other operators that you select. It can
also be presented as a virtual fleet allowing you to provide an average
price for a single aircraft type rather than pricing for individual
tails. The pricing for the virtual fleet can be determined through
radius searches as well as hi/low averages which allows you to price
trips based on the actual retail prices for a specific region. The
product provides an update listing of the retail and wholesale rates of
nearly 2,000 aircraft in North America.
eCharterConnect produces elegant Customer Confirmations (as well as
Operator Confirmations for Brokered Trips) that clearly display the
itinerary and logistical information. These confirmations can be
emailed directly from eCharterConnect or printed and faxed.
Sending and receiving of Customer and Operator Confirmations is part of
the Workflow process and therefore is an active part of the audit trail.
eCharterConnect provides a Tip Wizard to assist your customers with
their trip requests. One example is that the system can
automatically calculate the cost of a Pilot Switchout (due to going over
Duty Time) at the time of booking and include it in your quote.
The Tip Wizard advises your customer that changing the times might have
impact on the price displayed and encourages them to contact you via the
phone. Additionally, even though eCharterConnect can price a trip
from anywhere in North America to anywhere else in the world, there are
times that requests can not be priced. This might be due to trip
requests for 121 trips, foreign only trips and trips where there is no
inventory available. Instead of turning the customer away the
system presents the customer with an option to just submit the
information. This allows you to review and determine if there is
additional availability or to price the trip request off line for
Foreign and 121 trips.
you want to price Trips based on your own aircraft inventory or provide
broker services and price it on the entire North American Fleet,
eCharterConnect is instantly configurable to make that happen. Its
look and feel, business rules and interaction with your customers can be
changed on the fly based on your requirements.
Customer Relationship Management
eCharterConnect manages and
tracks vital prospect and customer information. All account
activity is tracked and logged and easily accessible. All trip activity
that is generated by Customers is tracked, stored and analyzable.
Customers have online access to their own itinerary and trip history
showing information on all of their activity. Update information
on their Trip and the information is instantly available to the customer
in their own private area.
Customers visit your website and decide to leave in the middle of
building a trip. Or sometimes they save a Trip for later use.
All of this information is immediately and easily available to you.
Scan Trips that were browsed but never submitted, or trips that were
saved and you now have new sales opportunities that can be followed up
eCharterConnect allows you to identify specific marketing efforts and
their resulting financial impact. E-mail broadcasts, Internet
Advertising or Printed Advertising results are tracked within
eCharterConnect along with the associated cost and number of
respondents. Capturing critical marketing data and its measurement
against results can allow management to determine whether marketing
efforts are creating their projected bottom-line results.
Additionally, the referring page for any Customer Account created is
tracked allowing you to immediately see the path the Account traveled to
find your website.
Plane Locator and Fulfillment -
To achieve greater efficiencies and
cost reductions in the selection of an aircraft, eCharterConnect
provides facilities to help automate the selection process of Trip
Fulfillment. The routing and pricing engine quickly analyzes the cost
of fulfillment for all available options including the use of deadheads,
and the chaining of multiple customer trips into one continuous aircraft
trip. Once the Plane Locator has completed its on-line selection and
optimization process, it displays those aircraft that will best
accommodate the customer’s request, while assuring your organization the
highest level of profitability.
Plane Locator – eCharterConnect includes a
sophisticated routing and pricing engine. Routing takes into
consideration common aircraft specs such as speed, range, and runway
requirements but also considers other requirements such as winds,
routing to fuel-stops, fuel availability, cabotage, and pilot duty
time. Pricing considerations include: costs particular to a tail such
as live and positioning block hour rates, attendant rates, daily
minimums, discounts, RON, pilot standby charges, pilot switch out costs,
as well as taxes and fees. Both routing and pricing are built on an
extensible rules-based system, which accommodates the complexity of the
general aviation industry. This routing and pricing engine is fully
integrated into the web booking engine, providing for real-time accurate
quoting. Each time a trip is requested or sold within your organization
the Plane Locator accesses nearly 2,000 aircraft to analyze the cost of
the trip to you and presents the top 80 choices for your review and
selection. Automated processes allow you to simply notify other
operators for firm quotes on the use of their aircraft to fulfill tour
trip. And of course all of the information is tracked and
organized so that any one in the organization can review the information
from anywhere in the world.
One - Ways and Aircraft
Availability – eCharterConnect automatically tracks availability of
fleet and one-way activity generated within the system. It also
accommodates the manual entry of third party availability and one-way
information, and can accommodate imports from existing flight operations
systems. This information is used to help you select from the numerous
opportunities that come available allowing you to maximize your
profitability for each of your trips.
eCharterConnect has organized a
charter aviation organization’s business logic and policy into business
rules and workflows, creating an integrated software solution. Based on
charter aviation workflow processes this transaction-based system
integrates the multiple requirements of your organization, delivering
real-time information that impacts your company’s immediate profit and
loss. The end result is that the data that is generated for daily work
actions is immediately captured and transformed into vital information
and business intelligence.
Trip Requests – Trip
requests go through various statuses within an organization, requiring
different workflow processes. Trips that are requested require further
sales activity to sell the trip, while trips that are accepted require
aircraft fulfillment. eCharterConnect tracks each of these flows
generating “todo” lists, as well as alerts to clearly mark workflow
status. This ensures that all steps in the process are completed
satisfactorily and that no actions have been missed. eCharterConnect
also auto generates an audit trail of each action taken based on the
121 Trips – For 121 trips,
eCharterConnect provides a complete and separate workflow process
allowing for all quotes, carrier bids and customer contracts to be
automatically generated. The system even sends out automatic reminders
to your customers and accounting department when payments are due.
- Access to key financial information both from a
transaction and profitability point of view is available, by customer,
aircraft, operator and marketing campaign.
Trip Profitability - The
selection of an aircraft, ground transportation and catering
arrangements all have financial implications. eCharterConnect tracks
these costs as well as FET and other miscellaneous expenses that impact
your profitability. By tracking the price of the trip to the customer
and continuously monitoring the trip expenses, eCharterConnect makes it
possible for you to instantly view the profitability and viability of
each transaction. Profitability information can be viewed by Trip,
Operator, Tail, Customer, or by Marketing campaign.
eCharterConnect provides facilities for you Invoice and to track forms
of payment for trips and actual payment dates. Trips not totally paid
for are highlighted for immediate attention.