Web Booking Engine - sophisticated web enabled booking engine to provide complete trip quoting for your customers. 

Customer Confirmations - eCharterConnect produces elegant Customer Confirmations (as well as Operator Confirmations for Brokered Trips) that clearly display the itinerary and logistical information.  These confirmations can be emailed directly from eCharterConnect or printed and faxed.  Sending and receiving of Customer and Operator Confirmations is part of the Workflow process and therefore is an active part of the audit trail.

Tip Wizard – eCharterConnect provides a Tip Wizard to assist your customers with their trip requests.  One example is that the system can automatically calculate the cost of a Pilot Switch-out (due to going over Duty Time) at the time of booking and include it in your quote.  The Tip Wizard advises your customer that changing the times might have impact on the price displayed and encourages them to contact you via the phone.  Additionally, even though eCharterConnect can price a trip from anywhere in North America to anywhere else in the world, there are times that requests can not be priced. This might be due to trip requests for 121 trips, foreign only trips and trips where there is no inventory available.  Instead of turning the customer away the system presents the customer with an option to just submit the information.  This allows you to review and determine if there is additional availability or to price the trip request off line for Foreign and 121 trips.

Highly Customizable – Whether you want to price Trips based on your own aircraft inventory or provide broker services and price it on the entire North American Fleet, eCharterConnect is instantly configurable to make that happen.  Its look and feel, business rules and interaction with your customers can be changed on the fly based on your requirements.

My Trips – Customers have online access to their own itinerary and trip history showing information on all of their activity.  Update information on their Trip and the information is instantly available to the customer in their own private area.

Sales Opportunities – Customers visit your website and decide to leave in the middle of building a trip.  Or sometimes they save a Trip for later use.  All of this information is immediately and easily available to you.  Scan Trips that were browsed but never submitted, or trips that were saved and you now have new sales opportunities that can be followed up on.

Marketing Analysis - eCharterConnect allows you to identify specific marketing efforts and their resulting financial impact.  E-mail broadcasts, Internet Advertising or Printed Advertising results are tracked within eCharterConnect along with the associated cost and  number of respondents.  Capturing critical marketing data and its measurement against results can allow management to determine whether marketing efforts are creating their projected bottom-line results.  Additionally, the referring page for any Customer Account created is tracked allowing you to immediately see the path the Account traveled to find your website.

One - Ways and Aircraft Availability – eCharterConnect automatically tracks availability of fleet and one-way activity generated within the system.  It also accommodates the manual entry of third party availability and one-way information, and can accommodate imports from existing flight operations systems.  This information is used to help you select from the numerous opportunities that come available allowing you to maximize your profitability for each of your trips.

Workflow - eCharterConnect has organized a charter aviation organization’s business logic and policy into business rules and workflows, creating an integrated software solution.  Based on charter aviation workflow processes this transaction-based system integrates the multiple requirements of your organization, delivering real-time information that impacts your company’s immediate profit and loss. The end result is that the data that is generated for daily work actions is immediately captured and transformed into vital information and business intelligence.

Trip Requests – Trip requests go through various statuses within an organization, requiring different workflow processes.  Trips that are requested require further sales activity to sell the trip, while trips that are accepted require aircraft fulfillment.  eCharterConnect tracks each of these flows generating “todo” lists, as well as alerts to clearly mark workflow status.  This ensures that all steps in the process are completed satisfactorily and that no actions have been missed.  eCharterConnect also auto generates an audit trail of each action taken based on the Workflow.

121 Trips – For 121 trips, eCharterConnect provides a complete and separate workflow process allowing for all quotes, carrier bids and customer contracts to be automatically generated.  The system even sends out automatic reminders to your customers and accounting department when payments are due.

Financial - Access to key financial information both from a transaction and profitability point of view is available, by customer, aircraft, operator and marketing campaign.

Trip Profitability - The selection of an aircraft, ground transportation and catering arrangements all have financial implications.  eCharterConnect tracks these costs as well as FET and other miscellaneous expenses that impact your profitability.  By tracking the price of the trip to the customer and continuously monitoring the trip expenses, eCharterConnect makes it possible for you to instantly view the profitability and viability of each transaction.  Profitability information can be viewed by Trip, Operator, Tail, Customer, or by Marketing campaign.